State Farm® Insurance Agent Karen Michaels

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Justin McAtee

April 27, 2024

5 out of 5

"Worked with Alliyah Thorpe from her office and I was amazed at how convenient she made the process. We were 1. Switching out home insurance, 2. Buying a new personal vehicle, and 3. Having our business buy one of our other personal vehicles off of us to use as a commercial auto policy for the business. Going in, I thought it was going to be a headache. We provided all our home and commercial auto info and she said "When you are at the dealer and agree to a car, just send em the info and I'll finalize the personal auto policy and get it active for you and to send to the dealer." With that planning from Alliyah, without hyperbole, it took less than 5 minutes from the time we sent her the VIN and details to the time we had the our new policies and insurance cards for the dealer to have on copy for the closing. WONDERFUL! Made life SO easy, and highly recommend."

Lorenzo Thomas

April 25, 2024

5 out of 5

"We must say that our experience with Harold Hines was nothing short of 5 Star, superior, quality service. In this day of mediocre customer service, to work with someone who goes above and beyond to make certain that we, the customer, is receiving the white glove treatment is almost unheard of anymore. He made this process painless as when we came to him with heart ache over another insurance company. What a sigh of relief to be heard and taken care of in a respectful manner and not treated like a number. He gave us options, made suggestions, and catered our quote in a way that made us feel like family. We trust Harold with all of our referrals knowing our friends and family are in good hands with him. Thanks Mr. Harold Hines, for a painless experience and a great policy! Cheers, Dawn and Lorenzo Thomas"

Dylan Buchanan

April 24, 2024

5 out of 5

"Has always been respectful when need to speak and always on point when it’s time for new insurance never had an issue"

Lukas Kula

April 17, 2024

5 out of 5

"I recently purchased business insurance through State Farm. Alliyah Thorpe was very helpful and thorough in making sure all of my insurance needs were met. The price they quoted me beat anything I could find online and covered everything I needed. I highly recommend Alliyah and the rest of her State Farm team!"

Arnetta Woods

April 16, 2024

5 out of 5

"I spoke to Lurielle this morning and she was professional but also personable like taking to friend. She made me feel comfortable about the questions I asked and helped me understand what I did not understand. Thank you all for your great service. May GODS peace and blessings be with y’all always."

Evelyn Wilson

April 3, 2024

5 out of 5

"OMG, I spoke to Anna Sollenberger today, what an amazing person, smart and knowledgeable. She not only saved me over $100 per month but helped me with homeowners and Ryder insurance for my personal property. Thank you so much Anna :)"

lynne Lambert

March 19, 2024

5 out of 5

"Harold is awesome and got us the best policy for our situation !"

Ron Abramson

March 19, 2024

5 out of 5

"I just wanted to praise a member of the state farm team for having so much patience with my "getting older parent ". As we get older we may need help understanding things in this changing world, everything is online for payments and information. Mrs Laurielle Romero understands customer service at the highest level. Thanks for listening and explaining even when you need to explain the same things in another way. Outstanding job! Thanks again Laurielle!"

Matt T

March 14, 2024

5 out of 5

"I am so impressed with the help and information i received from Anna Sollenberger. She took the time to thoroughly explain each detail about my policy and listened to the different needs and coverages i wanted for all of my vehicles. If you’d like to deal with a real professional who truly cares about your needs, choose Anna."

Jim Jenks

March 13, 2024

5 out of 5

"Anna was great. She was efficient in explaining everything to me and quick in her execution. A pleasure to deal with. Thank you Anna!"

Rashaan Moore

March 8, 2024

5 out of 5

"Anna Sollenberger is awesome!! I was able to get squared away with my new policy very swiftly. 10/10 would recommend."

John Marshall

March 6, 2024

5 out of 5

"I absolutely recommend calling and getting a quote from Harold. He was super friendly and easy to work with and saved me a ton of money!!"

Victoria Good

March 5, 2024

5 out of 5

"I recently switched my auto & renter's insurance policy to State Farm through Karen Michaels' office. Anna Sollenberger was super nice, informational & very easy to work with!! She found me the best deal for my husband & I, and helped us through the process, which I appreciated so much. I would definitely recommend this office & Anna for anyone who may be looking for insurance!! 10/10 experience"

Nathan Murphy

March 4, 2024

5 out of 5

"Switching over from State Farm to Geico was something I should have done months ago!! Thanks so much for your help, Anna! I'm saving so much and getting so much more out of it!! Thank you so much!"

Keith Williams

March 1, 2024

5 out of 5

"I'm really excited about being able to have Great Insurance for my home and auto at a wonderful membership price. Thanks again!!"

Jeffrey Davis

February 22, 2024

5 out of 5

"I spoke with Laurielle today about canceling one of my auto policies, and it was a joy to speak with her. I appreciate her insight about the information we discussed and her positive energy is impactful. Good to have her on the team! Thank you."

Jymarko Lacey

February 7, 2024

5 out of 5

"Laurielle was absolutely amazing! Quick and efficient with getting my car insurance handled!!!"

Regina Webb

January 25, 2024

5 out of 5

"Laurielle answered all my questions and was a great help."

Sue Ventura

January 11, 2024

5 out of 5

"Harold was absolutely amazing. He explained everything and answered all my questions. I felt very comfortable talking with him and appreciate his time and effort. I will recommend him to everyone I know"

Skinnie Skinn

January 10, 2024

5 out of 5

"I cannot tell you how happy I am. All my questions were answered and needs met. The gentleman I spoke to, Mr. Harold Hines, was truly one of a kind and really helped me out..I recommend this place to anyone! Thanks again Harold!!"

Dhanush giridhar

December 13, 2023

5 out of 5

"Harold is a wonderful insurance agent, and went through the nuances of the policy very diligently. The coverage I received here is miles better than anything out there."

Nick Scarlato

October 30, 2023

1 out of 5

"RUN! Even if you are going to pick statefarm DO NOT use this agent. Absolutely useless when we got into a zero fault accident, and in addition they raised our rate $70/month and charged us a fee for change of address because they entered the wrong address when I signed on. They've essentially told me to kick rocks regarding this issue and I'd strongly recommend not using this agency or statefarm insurance if this is who represents them."

Ray Mcdonald

October 30, 2023

5 out of 5

"Harold was a great customer representative. He gave me a ton of information that I well needed on insurance in life. Great guy great guy will recommend to other friends that’s looking for insurance."

Frances Clendening

October 25, 2023

5 out of 5

"Every employee at karen Michaels treated me with respect and was very polite and helpful every time I need any answers concerning my insurance I want to thank everyone there Mrs Frances Clendening"

William McCoy

October 17, 2023

4 out of 5

"My experience was with Harold Hines who was very helpful, extremely knowledgeable and professional in all my dealings. A true asset for this agency."

What our customers say about us...

Justin McAtee

April 27, 2024

5 out of 5

"Worked with Alliyah Thorpe from her office and I was amazed at how convenient she made the process. We were 1. Switching out home insurance, 2. Buying a new personal vehicle, and 3. Having our business buy one of our other personal vehicles off of us to use as a commercial auto policy for the business. Going in, I thought it was going to be a headache. We provided all our home and commercial auto info and she said "When you are at the dealer and agree to a car, just send em the info and I'll finalize the personal auto policy and get it active for you and to send to the dealer." With that planning from Alliyah, without hyperbole, it took less than 5 minutes from the time we sent her the VIN and details to the time we had the our new policies and insurance cards for the dealer to have on copy for the closing. WONDERFUL! Made life SO easy, and highly recommend."

Lorenzo Thomas

April 25, 2024

5 out of 5

"We must say that our experience with Harold Hines was nothing short of 5 Star, superior, quality service. In this day of mediocre customer service, to work with someone who goes above and beyond to make certain that we, the customer, is receiving the white glove treatment is almost unheard of anymore. He made this process painless as when we came to him with heart ache over another insurance company. What a sigh of relief to be heard and taken care of in a respectful manner and not treated like a number. He gave us options, made suggestions, and catered our quote in a way that made us feel like family. We trust Harold with all of our referrals knowing our friends and family are in good hands with him. Thanks Mr. Harold Hines, for a painless experience and a great policy! Cheers, Dawn and Lorenzo Thomas"

Dylan Buchanan

April 24, 2024

5 out of 5

"Has always been respectful when need to speak and always on point when it’s time for new insurance never had an issue"

Lukas Kula

April 17, 2024

5 out of 5

"I recently purchased business insurance through State Farm. Alliyah Thorpe was very helpful and thorough in making sure all of my insurance needs were met. The price they quoted me beat anything I could find online and covered everything I needed. I highly recommend Alliyah and the rest of her State Farm team!"

Arnetta Woods

April 16, 2024

5 out of 5

"I spoke to Lurielle this morning and she was professional but also personable like taking to friend. She made me feel comfortable about the questions I asked and helped me understand what I did not understand. Thank you all for your great service. May GODS peace and blessings be with y’all always."

Evelyn Wilson

April 3, 2024

5 out of 5

"OMG, I spoke to Anna Sollenberger today, what an amazing person, smart and knowledgeable. She not only saved me over $100 per month but helped me with homeowners and Ryder insurance for my personal property. Thank you so much Anna :)"

lynne Lambert

March 19, 2024

5 out of 5

"Harold is awesome and got us the best policy for our situation !"

Ron Abramson

March 19, 2024

5 out of 5

"I just wanted to praise a member of the state farm team for having so much patience with my "getting older parent ". As we get older we may need help understanding things in this changing world, everything is online for payments and information. Mrs Laurielle Romero understands customer service at the highest level. Thanks for listening and explaining even when you need to explain the same things in another way. Outstanding job! Thanks again Laurielle!"

Matt T

March 14, 2024

5 out of 5

"I am so impressed with the help and information i received from Anna Sollenberger. She took the time to thoroughly explain each detail about my policy and listened to the different needs and coverages i wanted for all of my vehicles. If you’d like to deal with a real professional who truly cares about your needs, choose Anna."

Jim Jenks

March 13, 2024

5 out of 5

"Anna was great. She was efficient in explaining everything to me and quick in her execution. A pleasure to deal with. Thank you Anna!"

Rashaan Moore

March 8, 2024

5 out of 5

"Anna Sollenberger is awesome!! I was able to get squared away with my new policy very swiftly. 10/10 would recommend."

John Marshall

March 6, 2024

5 out of 5

"I absolutely recommend calling and getting a quote from Harold. He was super friendly and easy to work with and saved me a ton of money!!"

Victoria Good

March 5, 2024

5 out of 5

"I recently switched my auto & renter's insurance policy to State Farm through Karen Michaels' office. Anna Sollenberger was super nice, informational & very easy to work with!! She found me the best deal for my husband & I, and helped us through the process, which I appreciated so much. I would definitely recommend this office & Anna for anyone who may be looking for insurance!! 10/10 experience"

Nathan Murphy

March 4, 2024

5 out of 5

"Switching over from State Farm to Geico was something I should have done months ago!! Thanks so much for your help, Anna! I'm saving so much and getting so much more out of it!! Thank you so much!"

Keith Williams

March 1, 2024

5 out of 5

"I'm really excited about being able to have Great Insurance for my home and auto at a wonderful membership price. Thanks again!!"

Jeffrey Davis

February 22, 2024

5 out of 5

"I spoke with Laurielle today about canceling one of my auto policies, and it was a joy to speak with her. I appreciate her insight about the information we discussed and her positive energy is impactful. Good to have her on the team! Thank you."

Jymarko Lacey

February 7, 2024

5 out of 5

"Laurielle was absolutely amazing! Quick and efficient with getting my car insurance handled!!!"

Regina Webb

January 25, 2024

5 out of 5

"Laurielle answered all my questions and was a great help."

Sue Ventura

January 11, 2024

5 out of 5

"Harold was absolutely amazing. He explained everything and answered all my questions. I felt very comfortable talking with him and appreciate his time and effort. I will recommend him to everyone I know"

Skinnie Skinn

January 10, 2024

5 out of 5

"I cannot tell you how happy I am. All my questions were answered and needs met. The gentleman I spoke to, Mr. Harold Hines, was truly one of a kind and really helped me out..I recommend this place to anyone! Thanks again Harold!!"

Dhanush giridhar

December 13, 2023

5 out of 5

"Harold is a wonderful insurance agent, and went through the nuances of the policy very diligently. The coverage I received here is miles better than anything out there."

Nick Scarlato

October 30, 2023

1 out of 5

"RUN! Even if you are going to pick statefarm DO NOT use this agent. Absolutely useless when we got into a zero fault accident, and in addition they raised our rate $70/month and charged us a fee for change of address because they entered the wrong address when I signed on. They've essentially told me to kick rocks regarding this issue and I'd strongly recommend not using this agency or statefarm insurance if this is who represents them."

Ray Mcdonald

October 30, 2023

5 out of 5

"Harold was a great customer representative. He gave me a ton of information that I well needed on insurance in life. Great guy great guy will recommend to other friends that’s looking for insurance."

Frances Clendening

October 25, 2023

5 out of 5

"Every employee at karen Michaels treated me with respect and was very polite and helpful every time I need any answers concerning my insurance I want to thank everyone there Mrs Frances Clendening"

William McCoy

October 17, 2023

4 out of 5

"My experience was with Harold Hines who was very helpful, extremely knowledgeable and professional in all my dealings. A true asset for this agency."